Every Sole Survivor™ product is designed with longevity and waste reduction in mind. By helping customers protect, maintain, and extend the lifespan of their everyday items, we reduce the need for frequent replacements — lowering overall waste and minimizing the environmental impact of overproduction. Choosing Sole Survivor™ means choosing smarter consumption and a smaller footprint.

Absolutely. The padded, durable mesh guards your sneakers from scuffs, tearing, tangling, and sole creasing inside the machine while still allowing water and detergent to flow freely for a deep clean.

Yes — unlike standard bags, Sole Survivor™ is built to handle dryer heat without shrinking, melting, or losing shape.

Yes — the gentle, constant-temperature airflow is designed specifically for premium materials like leather, knit, Boost, and GEL soles. It removes moisture and odor without yellowing, overheating, or creasing.

No. The device never uses direct heat. It uses a safe, constant warm airflow that dries quickly while keeping your shoes structurally intact — perfect for Jordans, Yeezys, Ultraboosts, runners, and daily sneakers.

Every size. The arms are foldable and universally adjustable, making it compatible with men’s, women’s, and kids’ shoes.

Most sneakers dry fully between 20–40 minutes, depending on material and moisture level. For soaked shoes, running two sessions may be needed.

The product is available in EU and US plug versions, and comes with an adapter included. Just plug in and go.

Definitely. It works for boots, running shoes, slippers, and even baby shoes. Many customers also use it to dry gym gear, socks, and insoles.

Every Sole Survivor™ product is backed by a lifetime durability guarantee on manufacturing defects.
If anything is wrong, we’ll replace it.

You get a 30-day money-back guarantee on all non-sale products. Items must be unused and in original condition. Contact us before returning so we can approve your request and speed up processing.

Processing Times

All orders are processed within 2–3 working days after your order is placed.
Once your order is processed, you will receive a confirmation email with your tracking information as soon as it ships.

Please note: During high-demand periods or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery time: 14–20 business days (depending on destination).
We partner with trusted global carriers to ensure safe and reliable delivery.

While most orders arrive within this timeframe, occasional delays due to customs or carrier issues may occur. We appreciate your patience and understanding.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
We also offer free shipping on orders over €50.

Order Tracking

Once your order is shipped, you’ll receive an email with your tracking number and a direct link to track your package.
If you haven’t received tracking information within 5 business days of placing your order, please contact us at info@sole-survivor.shop.

Wrong Address Disclaimer

Please double-check your shipping address before completing checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you realize you’ve entered the wrong address, contact us immediately at info@sole-survivor.shop — we’ll do our best to update it before shipment.

Lost or Delayed Packages

If your order hasn’t arrived after 30 business days from shipment, please contact us.
We’ll investigate with our shipping partners and ensure a fair resolution — whether that means a replacement or store credit.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your local government.
These charges are not included in the product or shipping costs and are the customer’s responsibility.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.